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Contact Support
Need help with video chat, matching, hosts, coins, VIP, payment, or platform access? Contact support with clear details so we can review your request more efficiently.
Before You Contact Us
Many common questions can be answered through the FAQ or policy pages.
Useful pages:
What We Can Help With
Support may help with:
- Access problems
- Matching issues
- Video chat issues
- Voice chat issues
- Text chat or translation issues
- Host profile questions
- Private chat issues
- Gift-related questions
- Coin balance questions
- VIP membership questions
- Payment or refund review
- Reported behavior
- Technical issues
Include These Details
To help us review your request, include as much relevant information as possible.
Useful details include:
- Your email or user identifier if available
- Device type
- Browser or app version
- Approximate time of the issue
- Screenshot if available
- Order ID for payment questions
- Coin or VIP details if relevant
- Description of what happened
- Steps you took before the issue appeared
Please do not send passwords or full payment card details.
Payment and Refund Questions
For payment issues, include transaction details such as order ID, payment time, amount, and the feature purchased.
Before contacting support, review the Payment Terms and Refund Policy.
Refund requests are reviewed based on product rules, usage status, payment provider rules, and applicable law. Submitting a request does not guarantee approval.
Safety or Community Reports
If you want to report harmful behavior, include what happened, when it happened, where it happened, any screenshots or relevant details, and the host or user identifier if visible.
Reports help us review possible violations of our Community Guidelines.
Contact Method
You can reach support through the support channel provided in the platform. Response time may vary depending on request volume, issue complexity, payment provider review time, and the information provided.
Please do not send passwords, login codes, or full payment card details in any message.
Frequently asked questions
Can support help with coins?
Yes. Support can review coin-related questions if you provide relevant transaction or balance details.
Can support approve refunds?
Support can review refund requests, but approval depends on the Refund Policy, usage status, payment provider rules, and applicable law.
Should I send my password?
No. Do not send passwords, login codes, or full payment card details.
Can I report another user or host?
Yes. Provide clear details so the report can be reviewed.
Where can I read the platform rules?
Read the Terms of Service, Privacy Policy, and Community Guidelines.
Need Help?
Send a clear support request with the details needed to review your issue, or browse the FAQ for quick answers.