Refund Policy

Overview

This Refund Policy explains how refunds may work for purchases made on our platform.

The platform may offer paid features such as coins, virtual gifts, VIP membership, private chat, host interactions, and other digital services.

Because many platform purchases involve digital access or immediately consumed virtual items, refund eligibility may be limited.

Please read this policy carefully before purchasing.

1. Digital Products and Virtual Items

The platform may sell or provide access to digital products, including:

• Coins
• Virtual gifts
• VIP membership
• Paid chat access
• Host interaction features
• Other digital platform services

These products are digital and may be delivered or consumed immediately after purchase.

2. Free Matching Chances

New users may receive free matching chances.

Free matching chances have no cash value and cannot be refunded, exchanged, transferred, or converted into coins or money.

If free matching chances expire, are used, or become unavailable due to product rules, they are not eligible for refund.

3. Coins

Coins are virtual items used for supported platform features.

Coin purchases may not be refundable once:

• Coins have been used
• Gifts have been sent
• Paid chat actions have been started
• Host interactions have been consumed
• The purchase has been credited and used in the platform

Unused coin balances may be reviewed for refund eligibility depending on applicable law, payment provider rules, and platform policy.

4. Virtual Gifts

Virtual gifts are digital items that may be sent to hosts or other supported recipients.

Once a gift is sent, it is usually considered consumed and may not be refundable.

Refunds for gifts may be considered only in limited cases, such as duplicate charges, technical errors, or cases required by law.

5. VIP Membership

VIP membership may provide access to supported features for a defined period or under specific membership rules.

Refund eligibility may depend on:

• Whether VIP access has been used
• Whether the subscription period has started
• Whether renewal terms were displayed
• Whether the purchase was made through a third-party payment provider
• Applicable consumer protection laws

If VIP membership renews automatically, users are responsible for cancelling before the renewal date if they do not want to continue.

6. Non-Refundable Situations

Refunds may not be available in situations such as:

• User changed their mind after using paid features
• Coins were used
• Gifts were sent
• VIP benefits were accessed
• A match or conversation did not meet user expectations
• A host did not respond as expected
• The user violated platform rules
• Access was restricted due to abuse, fraud, or policy violations
• The user forgot to cancel a renewal where cancellation tools were available

This does not limit any rights users may have under applicable law.

7. Technical Issues

If a technical issue prevents access to a purchased feature, users should contact support.

When contacting support, include:

• Purchase date
• Purchase amount
• Payment method or order ID
• Description of the issue
• Screenshots if available
• Device and browser information

We may investigate and decide whether to restore access, credit coins, provide another remedy, or issue a refund where appropriate.

8. Duplicate Charges

If you believe you were charged more than once for the same purchase, contact support.

We may review payment records and issue a refund or credit where a duplicate charge is confirmed.

9. Third-Party Payment Providers

Some purchases may be processed by third-party payment providers, app stores, card networks, or payment platforms.

Refunds for those purchases may be subject to the third party’s policies and timelines.

In some cases, users may need to request refunds directly through the payment provider.

10. Chargebacks

If you file a chargeback, access to related paid features may be restricted while the case is reviewed.

Fraudulent chargebacks or payment abuse may result in account, device, or session restrictions.

11. How to Request a Refund

To request a refund review, contact support through the support channel on our Contact page.

Please include purchase details and a clear explanation of the issue.

Submitting a refund request does not guarantee approval.

12. Changes to This Policy

We may update this Refund Policy from time to time.

The version in effect at the time of purchase may apply unless required otherwise by law.