Privacy Policy

Overview

This Privacy Policy explains how we collect, use, store, and protect information when you use our online social chat platform.

Our platform supports video chat, voice chat, text chat, random matching, online host discovery, host profiles, private messages, virtual gifts, coins, VIP membership, and related services.

By using the platform, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please stop using the platform.

1. Information We May Collect

We may collect information that helps us provide, improve, protect, and operate the platform.

This information may include:

• Device information
• Browser information
• IP address
• Approximate location information
• Usage activity
• Chat feature activity
• Payment-related records
• Account or session information
• Messages or interaction records where needed for service operation
• Information users choose to provide in profiles, messages, photos, videos, or support requests

We do not ask users to provide unnecessary information before they start using the platform. However, some features may require additional information, especially paid features, private interactions, or support requests.

2. Information Users Choose to Share

Users may choose to share information while using the platform.

This may include:

• Profile details
• Messages
• Photos
• Videos
• Nicknames
• Preferences
• Gift interactions
• Host profile content
• Support communication

Users should avoid sharing sensitive personal information with people they do not know. Online chat can connect users with new people, so users should be careful when sharing personal details.

3. How We Use Information

We may use collected information to:

• Provide video, voice, and text chat features
• Support random matching and Next switching
• Display online hosts and host profiles
• Process coins, gifts, and VIP-related actions
• Improve platform performance
• Adapt video quality based on network conditions
• Provide customer support
• Detect misuse, fraud, spam, or harmful behavior
• Enforce our Terms of Service and Community Guidelines
• Maintain payment and transaction records
• Improve user experience and product reliability

We use information only for platform operation, safety, support, analytics, and service improvement.

4. Video, Voice, and Text Chat Information

The platform provides real-time video, voice, and text chat features.

Technical data may be processed to support these features, such as connection quality, device type, network status, and session activity.

Text chat may support translation. When translation is used, message content may be processed to provide the translation feature.

We do not make promises such as guaranteed full privacy, guaranteed security, or no possibility of user-side recording. Users should chat responsibly and avoid sharing sensitive information.

5. Host Profiles, Photos, and Videos

Hosts may upload or display profile details, photos, and video content.

Users may browse host profiles, view available content, and interact through supported features such as private chat or gifts.

Content shown on host profiles may be visible to other users depending on platform settings and product design.

6. Coins, Gifts, VIP, and Payments

The platform may offer paid features, including coins, virtual gifts, and VIP membership.

When users purchase coins, send gifts, or open VIP access, we may process transaction-related information.

Payment processing may be handled by third-party payment providers. We may receive limited transaction information needed to confirm payment status, provide access, prevent fraud, and handle support requests.

We do not store full payment card details unless explicitly handled by a compliant payment provider.

For more details, please read:

• Payment Terms
• Refund Policy
• Terms of Service

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep the platform working
• Remember basic preferences
• Analyze usage
• Improve performance
• Support security and fraud prevention
• Measure traffic and feature performance

For more information, please read our Cookie Policy.

8. Third-Party Services

We may use third-party services for:

• Payment processing
• Hosting
• Analytics
• Security
• Customer support
• Translation
• Communication infrastructure
• Performance monitoring

These third-party services may process information according to their own privacy policies.

We choose service providers that are relevant to platform operation, but we are not responsible for the privacy practices of third-party websites or services that we do not control.

9. Data Retention

We retain information for as long as needed to:

• Provide platform services
• Maintain transaction records
• Respond to support requests
• Prevent abuse or fraud
• Comply with legal obligations
• Enforce platform rules

Retention periods may vary depending on the type of information and the reason it is needed.

10. Safety and User Responsibility

Users are responsible for how they communicate and what they share.

When using video chat, voice chat, text chat, private messages, host profiles, or gifts, users should avoid sharing:

• Passwords
• Payment information
• Government IDs
• Home addresses
• Sensitive private details
• Information that could put them at risk

The platform may provide tools, policies, and moderation measures, but users should still act carefully when interacting with others online.

11. Information Security

We use reasonable technical and organizational measures to help protect information.

However, no online platform can guarantee complete security. Users should understand that internet-based communication always carries some level of risk.

If you believe your information or account activity has been misused, contact support as soon as possible.

12. User Rights

Depending on your location, you may have rights related to your personal information, such as:

• Requesting access
• Requesting correction
• Requesting deletion
• Objecting to certain processing
• Requesting data portability
• Withdrawing consent where applicable

To make a request, contact us through the support channel listed on the Contact page.

13. Children and Minors

The platform is not intended for users who are below the minimum age required by applicable laws.

Users must meet the age and eligibility requirements described in our Terms of Service.

If we become aware that a user does not meet the required age or eligibility standard, we may restrict or remove access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we may update the “Last Updated” date. Continued use of the platform after changes means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, contact us through the support channel on our Contact page.